TraceEmotion Support
Write to us
Have a question, is something not working as expected, or do you want to tell us what you think of the app? Write to support@mordobo.com, in English or Spanish.
To help you sooner, tell us what happened, your phone model and the app version (Settings › About › Version). You do not need to send us your journal or the exported file.
Frequently asked questions
Do I need an account?
No. TraceEmotion works without an account. What you write stays on the phone and, if you have it turned on, in the system's backup.
How do I export a copy?
Settings › Your data › "Export backup". The app prepares a JSON file and opens the phone's share sheet. The file is yours: it is not uploaded.
How do I delete what I wrote?
- In the app: Settings › Your data › "Delete all". It asks you to confirm. It deletes moods, the journal, sessions and saved items. Your name and settings stay.
- On Android, you can also uninstall the app or clear its storage in the system settings.
- On iPhone, delete the app (touch and hold the icon › Delete App). "Offload App" can keep the data.
- The backup is not deleted instantly by the button in the app. Manage it in your Google account or in Settings › your name › iCloud.
Notice
TraceEmotion is not a medical device and does not replace care from a professional.
Privacy
What data the app uses, and how to exercise your rights, is in the privacy policy.